If something isn't right, we want to help.
Last updated: September 28, 2026
Online ordering isn't open yet, so there are no orders to return and no payments to refund. We don't take pre-orders or deposits, and Notify me is free.
AI consultations don't cost anything during this phase, so there is nothing to refund.
Before we accept the first order, we'll publish our returns and refunds policy on this page: how to start a return, the time limits, which items can be returned and how refunds are paid. It will apply to orders placed after it is published, and it won't take away any rights you have under consumer protection law.
If you have a question in the meantime, contact us.